Terms & Conditions

All information on this website is provided in good faith and for general information purposes only and ShutterLab (“we” or “us”) will use its reasonable endeavours to ensure that the said information is accurate. This website is provided on an “as is” basis without any representation or endorsement made and ShutterLab and its associated companies make no warranties of any kind, whether express or implied, in relation to this website including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, conditions of completeness, accuracy, security, or any implied warranty arising from your access to, use of, reliance on or otherwise of this website. ShutterLab shall not be liable for any direct, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever arising out of your access to, use of, reliance on or otherwise of this website. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

In addition, ShutterLab shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property, by reason of your use of, access to, or downloading of any material from, this website. Some jurisdictions may not permit all or any of the limitations of warranties and damages contained in this legal notice, in which case some or all of the above exclusions may not apply to you. The material on this website is protected by copyright and all copyright, trademarks and all other intellectual property rights in all material or content contained within this website shall remain at all times the property of ShutterLab or of their licensors respectively. You may only reproduce material and/or content of this website for your own personal non-commercial use. Unauthorised copying, reproduction, transmission, publishing, displaying, distribution, commercial exploitation, modification, hiring, lending or broadcasting of such material or content is strictly prohibited. For your convenience, we may provide links to other web sites or resources. This website contains links to other websites which are hosted and maintained by third parties. We have no control over the content or security of any such website, therefore, you link to such websites at your own risk. We make no representations regarding the content of any such web site and will not be liable for any loss or damage which may arise from the use of such third party websites. All electronic links to this website require the consent of ShutterLab. To assist your navigation of this web site and our prevention of fraud we may send “cookies” from this website to your computer. We do not obtain personal data from your computer or gather personal information about you unless you personally give information to our server. Furthermore computer viruses are not passed through the use of “cookies”. You may choose to disallow “cookies” via your browser but this web site may not work properly as a result. This notice may be amended by ShutterLab from time to time without notice.

Window dressing terms and conditions

1.1 These are the terms and conditions on which we supply products to you, whether these are goods and/or services.

1.2 Please read these terms carefully before your order is processed. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2 Information about us and how to contact us

2.1 We are ShutterLab a Shutter supply and installation company in England.

2.2 You can contact us by telephoning our customer service team at 0330 043 8767 or by writing to us at office@shutterlab.uk.

2.3 If we have to contact you we will do so by telephone or by writing to you at the email address, postal address or contact number you provided to us in your order.

2.4 When we use the words “writing” or “written” in these terms, this includes emails.

3 Our contract with you

3.1 These terms will apply to your purchase of any goods and/or services from us and may only be changed with our prior written authorisation. These terms together with your order once accepted by us will constitute the contract between you and us for our supply and your purchase of such goods and/or services.

3.2 Any quotation given by us shall not constitute an order, and is only valid for a period of 90 business days from its date of issue. We may extend this period at our discretion.

3.3 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock or because of unexpected limits on our resources which we could not reasonably plan for.

3.4 By entering into a contract with us you warrant to us that you have the right to contract with us to supply the goods and services at the property where they are to be delivered, installed and provided.

4 Order and survey

4.1 The order shall be detailed on: (i) if no survey is required, a written order confirmation summarising the product(s) ordered (the “Order Confirmation”); or (ii) if a survey is required, an order confirmation form including a detailed specification of the product(s) to be manufactured (the “Technical Order Confirmation Form”). Once the order has been completed, agreed by you, by way of email/transfer of your deposit and received by us, the order shall be deemed to have been accepted by us unless we notify you to the contrary within 7 days of you signing it (in which case we shall promptly refund any sums paid by you in respect of the order).

4.2 Some orders are subject to a detailed survey to undertake measurements and specifications for the products. Should this be required one of our advisors will arrange a suitable time for this to take place.

4.3 Should the results of the survey identify amendments to the order which would change the price then we will notify you of such price change whereupon you have the right to proceed with or cancel the order at your discretion. Should you choose to cancel the order we shall promptly refund any sums paid by you in respect of the order.

4.4 The survey process will require you to approve the final design of the product(s) you have ordered. By agreeing the Technical Order Confirmation Form (electronically and/or on paper) you are agreeing the specification for the product(s) ordered and authorising us to manufacture the product(s) to this specification. The order cannot be changed after this point.

4.5 You agree that whoever you arrange to attend the survey on your behalf and agree to the specifications will be acting as your agent and their authorisation of the specification of the product(s) ordered will be binding upon you.

4.6 The product(s) supplied by us to you will correspond with the agreed specifications in the quotation provided, where a detailed survey has been undertaken or the Order Confirmation where no survey was required.

4.7 We will happily supply temporary blinds for your windows, if required. In the event that these are installed prior to your deposit being received, a timeframe of 2 weeks is allowed until the deposit must be paid. If the deposit has not been paid by this time, we will invoice for temporary blinds and the cost to install these at the current rate. If the order goes ahead after this, we will adjust the final payment on your order to accommodate the payment taken for the temporary blinds and the cost to fit.

5 Our products

5.1 The images of the products in our brochure, our visualisation application and/or on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours or the printed pictures in our brochure accurately reflects the colour of the products. Your product may vary slightly from those images.

6 Your rights to make changes

6.1 If you wish to make a change to the product(s) you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product(s), the timing of their supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If a survey has taken place the order cannot be changed.

7 Our rights to make changes

7.1 We may change any of the product(s) you have ordered:

• 7.1.1 to reflect changes in relevant laws and regulatory requirements; and/or
• 7.1.2 to implement minor technical adjustments and improvements. These changes will not affect your use of such product(s).

7.2 If for any reason we are required to make more significant changes than those set out above to any of the product(s) you have ordered, which will affect your use of such product(s), we will notify you and you may then contact us to end the contract before the changes take effect and receive a full refund for any product(s) you have paid for but not received.

8 Delivery

8.1 We will deliver the goods and supply the services to the place noted on your Quotation or the Technical Order Confirmation Form (as the case may be) as the delivery address.

8.2 You will supply us with such information, rights of access and mains electricity that we may reasonably require in order to deliver the goods and perform the services and/or to check the goods and their installation where you notify us about a problem with the same.

8.3 Any delivery or supply date or time specified by us in the Quotation, Order Confirmation, the Technical Order Confirmation Form or during the order confirmation process (as the case may be) is an estimate only, and we will not be liable to you for any loss sustained by you if we fail to meet that time scale because of circumstances beyond our reasonable control. All of our products are made-to-measure and may have extended manufacturing and/or delivery periods. Some products, including shutters, will have a delivery period in excess of 30 days. The estimated delivery date will be agreed with you at the time of the order or, where a survey is required, the time of the survey.

8.4 In order to ensure safe working practices it is a condition of these terms that the area in which the works are to be carried out is cleared of, without limitation, pets, plants, furniture, breakable items and household residents. We require 24 hours’ notice of a cancelled installation appointment otherwise we reserve the right to charge you for the costs of the cancelled appointment.

8.5 For larger orders it may be necessary for the products ordered to be delivered to your property prior to the installation date. We will inform you where this is necessary and you will be responsible for accepting such a delivery in accordance with these terms.

8.6 Relevant laws and legislative and regulatory requirements have been introduced to reduce the strangulation risk to small children posed by looped blind cords. These laws, legislation and regulations make it mandatory that all shutters should be fitted with appropriate safety devices. If at the point of fitting you refuse to have such a safety device fitted, then we will be unable to install the product(s) you have ordered. In such circumstances you will remain liable for the full cost of the product(s) ordered and you agree that you will not treat our refusal to install the product(s) as a fundamental breach of the contract and you will remain bound under the contract to take delivery of the product(s).

8.7 If our supply of the product(s) you have ordered is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event but, if there is a risk of substantial delay, we will do our best to mitigate these and possibly offer a discount for the inconvenience caused.

8.8 If you do not allow us access to your property to deliver the goods or supply the services as arranged (and you do not have a good reason for this), we may charge you for the additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or rearrange access to your property we may end the contract.

8.9 The product(s) you have ordered will be your responsibility from the time we deliver the product(s) to the address you gave us.

8.10 You will own the product(s) you have ordered once we have received payment in full for the product(s).

8.11 We may have to suspend the supply of any product(s) you have ordered to:

• 8.11.1 deal with technical problems or make minor technical changes;
• 8.11.2 update the product(s) to reflect changes in relevant laws and regulatory requirements; or
• 8.11.3 make changes to the product(s) as requested by you or notified by us to you.

9 Price and payment

9.1 The price for the goods and services to be supplied is stated on the Quotation or Order Confirmation. All prices are inclusive of the cost of delivery and installation.

9.2 If the rate of VAT changes between your order date and the date we supply the product(s) you have ordered, we will adjust the rate of VAT that you pay, unless you have already paid for the product(s) in full before the change in the rate of VAT takes effect.

9.3 A deposit (which depending upon order value may be up to 100% of the agreed price) shall be payable by you upon signing the Order Confirmation or on confirming your acceptance of the order.

9.4 Where the order is purchased on credit terms, we will supply you with the relevant contractual documentation. The credit terms shall be regulated by the Consumer Credit Act 1995.

9.5 By placing an order on credit terms, you authorise us, at our discretion, to carry out credit references or other enquiries of your financial status through our credit partner.

9.6 Unless credit terms have been agreed with us in writing or payment in full has been made by you on placing the order, payment in full of the purchase price, net of any deposit already paid, is due from you on delivery and completion of the installation of the product(s).

• 9.6.1 In some cases we may ask for payment in advance of the installation, and payment will be automatically deducted from your preauthorised card.

9.7 Where you do not make any payment to us under the contract by its due date, we may withhold further deliveries or supplies or suspend performance of the contract.

9.8 Orders that remain unpaid after the due date shall be subject to an interest charge of 4% per annum above the Bank of England base rate.

9.9 If you think an invoice is wrong please contact us promptly to let us know.

10 Our warranty to you

10.1 (i) We warrant that any goods supplied will correspond with the specification set out in the Quotation, Order Confirmation or the Technical Order Confirmation Form (as the case may be) at the time of delivery or supply, will be of satisfactory quality and will be fit for purpose; (ii) we warrant that the services supplied will be performed with reasonable skill and care.

10.2 Subject to receipt of payment in full: (i) we warrant that, for a period of 10 years from the date of installation, all goods and services supplied will be free from defects in materials and workmanship.

10.3 If any services supplied by us are not in accordance with the warranty, you should notify us in writing within a reasonable time.

10.4 In order for us to complete any repairs required, we will require access to your property at a mutually convenient time.

10.5 Upon notification of a claim, we will either repair or replace the defective goods free of any charge for labour or materials.

10.6 Minor or immaterial variation between sample or description and the goods delivered shall not entitle you to reject the goods.

10.7 Fading will inevitably occur in fabrics and is not covered under warranty where caused by fair wear and tear or misuse.

10.8 The warranties are for the original purchaser only and are not transferable.

11 Your legal rights

11.1 We are under a legal duty to supply goods and services to you that are in conformity with the contract. Nothing in these terms will affect your legal rights.

12 Your obligations in respect of rejected products

12.1 If you wish to exercise your legal rights to reject any product(s) you must allow us to collect the rejected product(s) from you. We will pay the costs of collection.

13 Our responsibility for loss or damage suffered by you

13.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so, including death, personal injury, or fraud.

13.2 If we are providing services in your property, we will make good any damage to your property caused by us while doing so. We are not responsible for pre-existing faults or damage.

13.3 We only supply the products for domestic and private use. We have no liability to you for any business loss.

13.4 We shall not be responsible for any loss or damage if it is caused by your negligence or breach of obligations.

13.5 We are responsible for foreseeable loss or damage you suffer that is a result of our breaching the contract.

13.6 We shall not be liable to you if we are prevented from performing any of our obligations due to any cause beyond our reasonable control.

13.7 This clause 13 shall survive completion of the contract or the contract ending for any reason.

14 Your rights to end the contract

14.1 All products are bespoke and made-to-measure. You will not therefore be able to cancel your order once placed, except as provided below.

14.2 Notwithstanding clause 14.1 above, we will accept the cancellation of your order if your notice of cancellation is received within two calendar days starting with the date your order is placed. Cancellation should be sent via email to shutterlabuk@gmail.com.

14.3 If you are ending the contract because of something that we have done wrong, the contract will end immediately and we will refund you in full for any product(s) you have paid for that have not been provided.

15 Our rights to end the contract

15.1 We may end the contract at any time by writing to you if you do not make any payment to us when it is due, or if you do not provide us with necessary information or access for delivery/installation.

15.2 If we end the contract due to your breach and manufacturing of bespoke products has already started, we will not refund any money paid in advance.

15.3 We may write to you to let you know that we are going to stop providing a product you have ordered and will either supply an alternative or refund in full.

16 How we may use your personal information

16.1 We will use the personal information you provide to us to supply products, process payments, and inform you about similar products that we provide.

16.2 We may pass your personal information to credit reference agencies.

16.3 We may pass your details onto an independent third party if required for dispute resolution.

17 Other important terms

17.1 We may transfer our rights and obligations under the contract to another organisation.

17.2 You may not transfer any of your rights or obligations under the contract without our prior written consent.

17.3 The contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.4 If we delay in taking steps against you in respect of your breaching the contract, that will not mean that you do not have to do those things later.

17.5 Each term of the contract operates separately.

17.6 The contract is governed by the laws of UK.

Miscellaneous

ShutterLab price promise is based on the same shutter and size specification with the same levels of service.

Social media

ShutterLab social media – conditions of use: By using our pages, you accept these conditions of use and agree to stick to them. If you do not agree to these conditions of use, please don’t use our pages. From time to time, we may change these conditions without notice.

Feedback

Our pages are for everyone and we want everyone to enjoy them. If you are not happy with something or come across any content that you think is unacceptable, please let us know by emailing office@shutterlab.uk.