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Website Terms & Conditions

The terms on which you may access and use shutterlab.uk.

Last updated: 5 June 2026

These Website Terms and Conditions ("Website Terms") govern your access to and use of shutterlab.uk (the "Website"), operated by ShutterLab ("ShutterLab", "we", "us", or "our"). By accessing or using the Website you agree to these Website Terms. If you do not agree, please do not use the Website.

These Website Terms cover use of the Website only. Any contract for the supply or installation of shutters is governed by our separate ShutterLab Terms & Conditions, and your personal data is handled in accordance with our Privacy Policy.

1. About us

  • Trading name: ShutterLab
  • Established: 2015
  • VAT number: 446 5039 88
  • Coverage area: Oxfordshire, Buckinghamshire, Berkshire, Hertfordshire, North/West/South London, Surrey, & Middlesex
  • Contact: office@shutterlab.uk · 0330 043 8767

2. Accessing the Website

  1. The Website is provided free of charge. We do not guarantee that the Website, or any content on it, will always be available or uninterrupted; access is permitted on a temporary basis. We may suspend, withdraw, or restrict the availability of all or any part of the Website without notice.
  2. You are responsible for making any arrangements necessary for you to access the Website (including a suitable internet connection and device) and for ensuring that anyone who accesses the Website through your connection is aware of these Website Terms and complies with them.

3. Acceptable use

You may use the Website only for lawful purposes. You must not:

  • use the Website in any way that breaches any applicable local, national, or international law or regulation;
  • use the Website to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material;
  • knowingly transmit any data or content that contains viruses, trojans, worms, time-bombs, keystroke loggers, spyware, or any other harmful programs or computer code;
  • attempt to gain unauthorised access to the Website, the server on which it is stored, or any server, computer, or database connected to it;
  • attack the Website via a denial-of-service attack or distributed denial-of-service attack;
  • scrape, copy, mirror, or otherwise extract substantial parts of the Website (including images, content, or pricing) for commercial re-use without our prior written consent.

4. Intellectual property

  1. The Website and all content on it (including text, graphics, photographs, illustrations, logos, button icons, audio clips, and underlying source code) are owned by ShutterLab or our licensors and are protected by UK and international copyright, trade mark, and other intellectual property laws.
  2. You may view, print, and download extracts of the Website for your personal, non-commercial use, provided you keep all copyright and other proprietary notices intact. You must not modify, reproduce, or republish any part of the Website for commercial purposes without our written permission.
  3. The names "ShutterLab" and the ShutterLab logo are trade marks of ShutterLab and may not be used without prior written consent.

5. Information on the Website

  1. Content on the Website — including descriptions of shutter materials, finishes, lead times, prices, and the locations we serve — is provided for general information only. While we take reasonable care to keep it accurate and up to date, we make no representations or warranties, express or implied, that it is accurate, complete, current, or fit for any particular purpose.
  2. Any quotation or pricing shown on the Website is indicative. Binding prices are confirmed in a written quotation following a home survey, in accordance with our ShutterLab Terms & Conditions.

6. Bookings and enquiries through the Website

The Website lets you book a free home survey through the embedded Acuity Scheduling tool, and request information by email or phone. Submitting a booking or enquiry does not by itself form a contract for the supply of shutters; a contract is only formed under our ShutterLab Terms & Conditions.

7. Reviews and third-party content

The Website displays reviews and ratings from third-party platforms (such as Trustpilot and Google) and embeds widgets from third-party providers (such as Elfsight). We do not control the content or availability of those platforms and are not responsible for any inaccuracies or losses arising from third-party content.

8. Links to and from other websites

  1. The Website contains links to third-party sites (e.g. Trustpilot, Google Maps, Facebook, Instagram). Those links are provided for your convenience only; we have no control over the content of those sites and accept no responsibility for them.
  2. You may link to our home page provided you do so in a way that is fair and legal, does not damage our reputation, and does not suggest any form of association, approval, or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

9. Cookies and analytics

The Website uses cookies and similar storage mechanisms, including the Meta (Facebook) Pixel and our Dotwall Monitor analytics tool. Full details, including the cookies set and how to control them, are in our Privacy Policy. When you first visit the Website you will be asked to accept or decline non-essential cookies via our cookie banner.

10. Disclaimer and limitation of liability

  1. The Website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all conditions, warranties, representations, and other terms which may apply to the Website or its content, whether express or implied.
  2. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising out of or in connection with use of, or inability to use, the Website, including (without limitation) loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill, or reputation; or any indirect or consequential loss or damage.
  3. Nothing in these Website Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

11. Viruses

We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes, and platform to access the Website, and you should use your own virus-protection software.

12. Privacy and data protection

Your privacy is important to us. Please see our Privacy Policy for details of what personal data we collect, how we use it, and the legal bases on which we rely.

13. Changes to these Website Terms

We may revise these Website Terms at any time by amending this page. Please check back from time to time to see any changes — they apply from the date they are posted. The "Last updated" date at the top of this page will always show when these Website Terms were last revised.

14. Governing law and jurisdiction

These Website Terms, their subject matter, and their formation are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Website or these Website Terms.

15. Contact us

If you have any questions about these Website Terms, please contact office@shutterlab.uk or 0330 043 8767.